PTCL Failed to resolve non technical issue since a year

PTCL – Pakistan Telecommunication Limited, A well know telephone and internet service provider in Pakistan is failed to resolve a non technical issue since a year.

The complain is made online by email, live chat and automatic phone about bill receiving issue. every time they are just forwarding the complain to the concerned department but no any reply from the concerned team or department. In simple words, no solution.

Also read: Telenor is Annoying to its Customers with Text Messages and Calls

Here i want to remind the PTCL officers that, PTCL still exists only because of they are providing broadband service where there is no other competitors. Otherwise you are RIP……

Well, I know “There is no Power in the corrupted blood” and PTCL employees proved that buy just wasting the time.

Why PTCL is going back?

PTCL is going back just because of their employees which are not sincere with their duties. I just had a live chat with an agent, asking for a complain status and he said they have dispatched a bill 5 days ago by TCS. When i asked for a tracking id, he provide me fake tracking id which does not exists.

I want to know they are there to resolve the problems are there for creating a new problems?

Here is our chat history.

PTCL Live Collaboration   transcript
CHAT STARTED AT 2:06 PM, 23 Jul 2019.
AFAQUEstatus of complain number 70 against 022-xxxxxxxxxx2:06 PM

You are now chatting with SA-Rafique

SA-RAFIQUE
Welcome to PTCL Customer Care. 2:07 PM

SA-RAFIQUE
Please wait and stay with us 2:08 PM

AFAQUEi want to remind you that you are the same who registered this complain 2:08 PM

SA-RAFIQUE
xxxxxxxxx 2:08 PM

AFAQUEyes 2:08 PM

SA-RAFIQUE
DUBLICATE BILL DISPATCHED THROUGH TCS2:09 PM

AFAQUEwhen it is dispached, how many years it will take to arrive in jamshoro? 2:09 PM

AFAQUEdo you want dispatch it after due date? 2:10 PM

AFAQUEyou see, its a non technical issue which is still un resolved since many months.

How are you going to face technical issue? 2:10 PM

SA-RAFIQUE
Please wait and stay with us 2:11 PM

SA-RAFIQUE
tell me address 2:13 PM

AFAQUEwhat the hell is this? 2:14 PM

AFAQUEyou said the bill is dispached, still you are asking for the address 2:14 PM

SA-RAFIQUE
if not recive thats why confirm address 2:14 PM

AFAQUEon which address you have dispached the bill?2:14 PM

SA-RAFIQUE
if not recive thats why confirm address 2:15 PM

AFAQUExxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Jamshoro 2:15 PM

SA-RAFIQUE
Please wait and stay with us 2:16 PM

AFAQUEi come to know that there is no power to you and your manager who is still unable to resolve a simple complain which dont need any effort or money.2:16 PM

SA-RAFIQUE
ji yahi hai 2:16 PM

AFAQUEwhen you have dispached? 2:17 PM

AFAQUEtell me the address and tracking number 2:17 PM

SA-RAFIQUE
on  18 th july 2:17 PM

AFAQUEmay i know the tracking number 2:17 PM

SA-RAFIQUE
Please wait and stay with us 2:18 PM

SA-RAFIQUE
1-333306764270 2:19 PM

AFAQUEso you just dispached and you are not responsible to ask from the customer whether the complain is resolved or not? 2:19 PM

AFAQUElet me track it 2:19 PM

SA-RAFIQUE
sure sir 2:20 PM

AFAQUEthis is invalid tracking number, no data found 2:20 PM

SA-RAFIQUE
this is close thats why 2:21 PM

AFAQUEwhat is close? 2:21 PM

SA-RAFIQUE
mean resolve 2:21 PM

AFAQUEyou send it to me, and im talking to you that i havent received any bill 2:22 PM

AFAQUEand i want to inform you that you may track your parcel few days after it is deliverd 2:22 PM

AFAQUEthe number you send to me is fake and does not exists 2:23 PM

SA-RAFIQUE
Please wait and stay with us 2:23 PM

SA-RAFIQUE
will check and send 2:25 PM

AFAQUEso you havent send yet 2:25 PM

AFAQUEyou know, if you send it by tcs, we can claim the with a panality 2:25 PM

SA-RAFIQUE
right sir 2:26 PM

AFAQUEim going to publish an article on www.engrz.com with this chat. Please read it after one hour 2:26 PM

AFAQUEif possible, share the link with your head of departments 2:27 PM

SA-RAFIQUE
right sir 2:27 PM

SA-RAFIQUE
Dear Customer, are you with us? 2:28 PM

AFAQUEyes 2:29 PM

SA-RAFIQUE
will send bill 2:29 PM

AFAQUElet see…. how many times you are providing a fake tracking id…  2:30 PM

AFAQUEas you said it is resolved, but i havent received, now if you are sending again, email me the tracking id so that i can track it before the resolution: my email id is: afaque@qq.com 2:30 PM

SA-RAFIQUE
we will send 2:31 PM

SA-RAFIQUE
Dear Customer, are you with us? 2:33 PM

AFAQUEim with you  2:33 PM

SA-RAFIQUE
we will send bill 2:33 PM

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