Zoom and Microsoft are actively responding to the growing demand for artificial intelligence (AI) tools in the business landscape by seamlessly integrating AI features into their services. This strategic move not only enhances their competitive edge but also delivers additional value to their customer base.
Zoom’s AI-powered features
Zoom, known for its video conferencing capabilities, has introduced AI capabilities to its paid subscribers at no additional charges. Notable features include AI Assistant (formerly known as Zoom IQ) and Zoom Ducks.
AI Companion takes responsibility for automating repetitive tasks, including drafting chat responses and meeting summaries. On the other hand, Zoom Docs offers a spacious document workspace adorned with advanced collaboration tools. These AI functions are bundled in various subscription plans, starting at $149.9, with reasonable pricing available for the Enterprise plan.
Zoom’s AI architecture and privacy commitment
Zoom adopts a federated multi-module AI architecture to power its AI capabilities. This framework seamlessly integrates large language modules from external sources with Zoom’s proprietary modules, improving performance and reducing latency.
In addressing privacy concerns, Zoom has clearly stated that customer data will not be used to train its AI models. Instead, reliance will be placed on publicly available data and other non-customer sources. This commitment coincides with the company’s revised terms of service, highlighting the fundamental importance of protecting customer data privacy.
Microsoft’s AI integration with Microsoft 365 Copilot
Microsoft, too, is harnessing the potential of AI by incorporating it into its services. Enter Microsoft 365 Copilot, powered by the Microsoft Azure OpenAI service, using AI functionalities for tasks ranging from document creation and presentation development to spreadsheet management.
This AI-powered tool is designed to automate the world’s tasks, freeing up knowledge workers to channel their efforts into more innovative endeavors. By capitalizing on the potential of the OpenAI big language model and seamlessly integrating a company’s data from Microsoft Graph and Microsoft 365 apps, Microsoft 365 Copilot emerges as a comprehensive solution.
Enterprise customers get access to Microsoft 365 Copilot via subscription at a cost of $30 per month per user, catering to Microsoft 365 E3, E5, Business Standard, and Business Premium customers.
Microsoft prioritizes privacy and data security by ensuring that Copilot only has access to authorized data. Strong controls are integrated with other Microsoft 365 services to strengthen the security of user information.
As businesses quickly recognize the transformative potential of AI tools, Zoom and Microsoft are at the forefront, infusing artificial intelligence into their services. Through these AI-powered features, they aim to elevate productivity, streamline workflow, and deliver better value to their customers.
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